Please read through our online store FAQ's should you require any assistance using our online store.
If your query has not been answered, please contact 07 5539 9500 for help.

How long will it take to deliver my items?

We endeavour to dispatch all items within 24 hours. Please allow 7 business days for your items to arrive. Christmas purchases: Please ensure orders are placed prior to 5pm 12th December to ensure items are received in time. We cannot guarantee that orders placed after this date will arrive on time.

How are my items delivered?

All items are delivered by Australia Post Regular Post.

Will you provide me with tracking details?

If you require tracking details of your order, please email and there will be additional cost for it.

Do you ship overseas?

We only ship to addresses in Australia.

What payment methods do you accept?

Payments to the Timezone Surfers Paradise online store can be made via credit card or by Paypal.
Please contact us on 07 5539 9500 for further details.

Can my gift card be used at all Timezone locations?

No, the Gift Cards can only be used in Surfers Paradise only. If you wish to purchase a gift card that can be used at all Timezone locations, please visit

Who can I contact if I have any queries regarding my purchase?

If you have any queries relating to your purchase, please email

What currency will my purchase be made?

All purchases are made in AUD$